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Frequently Asked Questions
What services does VNSW offer?
For an overview, please
go to Services
How do I find out if I qualify for homecare?
For an overview, please go to Who Qualifies for
Homecare?
How does VNSW get paid?
VNSW bills the reimbursing organization
directly and accepts payment as per the service contract with the insurer.
No payment by the patient is required other than whatever co-payments
and deductibles may be part of the patient's insurance contract. In some
cases, the deductible amount may already have been satisfied by the patient's
visit(s) to his/her physician. As a patient service, immediately upon
the doctor's referral for home health care services, VNSW will do an
insurance verification and advise the patient as to the exact coverage.
In any event, VNSW never turns anyone away because of lack of ability
to pay for care.
What insurance does VNSW accept?
VNSW accepts reimbursement,
on an assignment basis, from a wide array of public and private reimbursement
sources. For the most current information regarding Insurers/Reimbursement
Accepted by Visiting Nurse Services in Westchester, please call our Admissions
Department at (914) 682-1480, Ext. 621.
Do Medicare and Medicaid pay
for your services?
Yes – VNSW is a Medicare/Medicaid certified
agency.
How do I request the services I need?
You may request services
by completing our online Request
Services Form, or by calling the Admissions
Department at (914) 682-1480, Ext. 621. Your physician and/or your family
may also call on your behalf. Regardless how the referral is made, our
nurses will call your physician to discuss your condition and any skilled
needs that you have.
How soon can I get a nurse?
Once the Admissions
Department receives the request, a nurse will visit you within 24 hours.
This first visit is considered an evaluation visit. It allows the nurse
to assess your needs in the home, gather clinical information and confirm
which medications you are taking. The nurse will then discuss her clinical
findings with your physician, to ensure that he/she is in agreement with
the nurse’s assessment. A plan of care will then be developed which
will address all your home care needs.
What hours do your nurses work?
The nurse usually works during the hours of 8:00 am and 4:00 pm. However,
a nursing supervisor is “On Call” 24 hours a day/ 7
days per week, and is available by phone to address any “after
hour” issues.
If I’m not sure what I need,
whom should I contact?
First consult
with your physician, who knows your medical history and can prescribed
home health care services. However, you can call the Admissions Department
(914) 682-1480, Ext. 621 and a nurse will answer any questions that you
have.
What if the patient and/or caregiver speak little or no
English?
VNSW subscribes to a 24-hour language line staffed by Certified
Medical Interpreters who speak more than 150 languages and dialects.
Bicultural nurses are available for patient treatment. For details, call
(914) 682-1480, Ext. 621.
What should I do in case of emergency?
In case of emergency, always call 911 first! VNSW can receive patient
referrals directly from an Emergency Room with a physician’s referral.
Who Qualifies for Homecare? | Choosing VNSW | Insurance & Reimbursement
E-mail for more info, or call (914) 682-1480
