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Home > About VNSW > TestimonialsTestimonialsWhat Our Patients are Saying | What our Physicians are Saying “I wish to use this letter as an expression of gratitude
to Steve C. who rendered Physical Therapy following right knee replacement
surgery. Steve is an excellent provider. He acts professional, skilled,
is tolerant and respectful. It is difficult to find words to express
my gratitude. Yet my best expression is thank you.” “Your nurses are the most caring, professional and
kindest that I have ever dealt with. Claire H. has been a very good influence
when I needed a ‘shoulder’ and there are so many thank you’s
that she deserves as do the others who have attended my needs.” “This past October, I underwent bi-lateral knee
joint replacement. After 2 weeks at Burke Rehabilitation, I was still
in plenty of discomfort when I arrived home. Through VNSW, I was fortunate
to be assigned to Terry O. for physical therapy in my home. I am surely
not the first patient to feel deep appreciation to Terry for the care
and devotion he brings to his work. Much of the fear that accompanies
this difficult surgery was assuaged by his repeated encouragement and
assurance that my pain was temporary and that I would be back to work
in no time. As I write this, I am back to work and my pain is almost
non-existent.” “I am writing
this letter to commend your office for the excellent nursing staff that
took care of me during my recuperation from surgery. My thanks go especially
to Romy J. who was the lead nurse on my case. Romy is a kind, caring
and highly efficient nurse who handled my case with professionalism and
compassion. She advocated on my behalf to get the necessary supplies
to enable me to recover quickly and comfortably.” “It is with great pleasure and without reservation
that I endorse your excellent choice of aides, (Margaret R. and Inge
K.) to take care of my needs. Both ladies are so skilled in what they
were trained to do. Their caring and friendly ways were so appreciated
a hundred-fold. Continue your excellent services.” “This is the second time that we had to fall back on your
services, and the time has come to thank you and your staff for their
dedicated services which has been so helpful in our efforts to bring
my wife back on her feet.” “Just
a short note to inform you of the wonderful services I received from
your nurses during my rehabilitation at my home. I praise Jody M. and
most and most especially Ellen K. Ellen was so professional in her visits
to my home and her later follow-up with my doctor. She deserves to be
recognized by your office for her great service.” What our Physicians are Saying... VNSW is dedicated to providing exemplary patient care. For your information, we send a “Physician Satisfaction Survey” to each doctor who prescribes our services to patients. We want to know what we are doing right and what needs improvement. Below are some of the responses: “Excellent – So Happy.” “Excellent service.” “Excellent – wouldn’t
change a thing!” “Continue
constant communication with involved physicians on a regular basis.” “We are very satisfied with VNSW.” “Visiting Nurse staff does an excellent
job in maintaining communication.” “High level of patient satisfaction with your services.” “Care is excellent.” “Service was punctual…physical therapy
was excellent. If our patient is happy, we are happy. Thank you.” “Keep up the good work.” “Excellent service.” “Excellent communication by Mr. Hugh M. (mental
health nurse).” “Excellent
service.” “Excellent communication
and responsiveness by VNSW—very helpful to me in providing top
quality medical care.” “Patient
was happy with services. Service has been good and timely.” “Thanks for your continued help and valuable
services.” About VNSW | History | Vision
& Mission E-mail for more info, or call (914) 682-1480
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